Fun fact – the Building Reliability blog post was originally called “Building Trust.” It was old content – some day we’ll tell the story of everything that happened between when it was originally published and when we published it here, but suffice it to say that a lot changed okay.

Because of what changed, Laine was immediately and thoroughly triggered by defining trust in some part as “doing what people expect of you.” Some number of arguments later, we agreed that what’s described in that post is reliability – which is in fact different from trust. And…then we started trying to define and explain trust. Turns out, it really isn’t easy. After a lot of paying attention to where we stumble in trusting other people (spoiler alert: we’re both awful at it, actually…), this post was born. Finally.

We’re going to explain in more detail, but here is the basic definition:

Trust: believing that the other person loves you enough to figure it out – whatever it is.

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